Frequently asked questions

"Should I be travelling to work?"

The government guidelines are that if you can work from home you should. If you can’t work from home then you can travel to work – this is considered to be essential travel. Our guidance for our teams is that if you can’t work from home, it is preferable that you avoid using public transport where possible.

For people on site, who can’t work from home, and who have to use public transport please contact your site management teams. They have been asked to make alternative arrangements to limit or stop any travel on public transport.

"I have a medical condition and I think I am at higher risk, what should I do?"

This applies if you have a family member or dependent with a medical condition too. Take the online NHS assessment and follow their advice. If you have medical advice that you should self-isolate, please do so and then contact your line manager and People Business Partner who can make the necessary arrangements.

"Will I get sick pay?"

We will review on a case by case basis at this stage. Your line manager should speak to your People Business Partner if you either have to self-isolate or if you are diagnosed with coronavirus.

"Are there any plans to shut sites and offices and how will I be informed?"

We are following the advice of Public Health England and HSE in Ireland. In accordance with that advice there are currently no plans to close any sites or offices in the UK but we are putting contingency plans in place so that we can continue to support our employees and run the business safely and efficiently should closures be required.

Your project management team will keep you informed.

"The contract that I work on means that I have sometimes have to go into people’s homes. Am I safe?"

You should make sure that you have your PPE and that it is in good condition. Before entering the home, you should check that no-one in a high risk category has been in the property. This would include anyone who has:

  • tested positive for coronavirus;
  • has a new continuous cough or a high temperature;
  • has recently returned from a high risk area; or
  • has been in close contact with someone who has tested positive for coronavirus or has symptoms.

If they have not, you can carry on at work as normal. Wash your hands or use hand sanitiser before entering and immediately after leaving the property. If they answer yes to any of the above questions, you should not enter the property and you should speak to your line manager for further advice

"I am a site operative and I travel from site to site in a company van with the rest of my gang. I’ve seen the advice on social distancing. Should we all still be getting into a van together every day?"

As long as none of you are showing any of the symptoms and have not been in close contact with someone who has those symptoms, there is no reason why you can’t keep going to work as normal.

The symptoms are a new, continuous cough and/or a high temperature. We need to work as a team and look after one another. Remember to:

  • practice good personal hygiene – wash your hands regularly with soap and water where you have it or a hand sanitiser if you don’t. 
  • Catch any coughs or sneezes in a tissue and throw the tissue away.
  • Work together to keep your vehicle clean, tidy and free from rubbish.

"I am a plant operator and I am worried about what I will do if my site closes. Will I be paid?"

There are currently no plans to close sites and we are working hard to keep our employees safe and to keep our business run efficiently. To do so, we have to consider different ways of working and of keeping each other safe. We all have a role to play.

  • Keep on top of your personal hygiene and follow the guidance on hand washing.
  • Keep your immediate working area – whether that is piece of equipment, a site, depot or an office clean and tidy.

If you need to self-isolate, we will look at all of the options including sick leave, taking holiday, working from home (if that’s possible) and special leave on a paid or an unpaid basis.  

If you think that you may be experiencing symptoms or you have been in contact with someone who has symptoms, please contact your line manager. They can speak to our People Business Partners for advice. Please use the 2-1-2 Reporting system using the Occupational Health option to report a case of self-isolation or a confirmed diagnosis.

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